The essential difference in service is not machines or “things”. The essential difference is minds, hearts, spirits, and soul.
Herbert D. “Herb” Kelleher – American entrepreneur, co-founder of Southwest Airlines (1931-2019)
The essential difference in service is not machines or “things”. The essential difference is minds, hearts, spirits, and soul.
Herbert D. “Herb” Kelleher – American entrepreneur, co-founder of Southwest Airlines (1931-2019)