Charakter

We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can’t change their DNA.

Herbert D. “Herb” Kelleher – American entrepreneur, co-founder of Southwest Airlines (1931-2019), Quotations book 2023